Yesterday I experienced 2 situations that may seem trivial to you but they were people encounters that brought a smile to my face and reminded me of how the little things can matter so much.
As I was going through the McDonald’s drive thru I asked the young lady if she had any anti-bacterial wipes and she kindly said “no Ma’am”. I didn’t necessarily expect her to have them so I was not disappointed or upset. As I waited for my food, I saw her run back and forth the front counter area rather briskly and she opened the window and handed me a plastic cup that she had squirted a generous amount of Purell into the bottom of. I was blown away by the extra effort she took to satisfy me. When was the last time you had an employee in a drive thru go above and beyond to make you happy?
Later That Day… Encounter 2
After filling my car up at the gas station, I realized I forgot to throw out my McDonald’s bag. So I pulled up to the trash can and tossed my bag out and … missed. I started to put my car in park with the intention to get out and pick it up off the ground. As I was doing that a young man saw me, smiled, put his hand up to stop me from getting out and ran over and picked it up for me. It’s not like he was standing right there, he truly went out of his way to save me from getting out of my car. Again, I was touched by the kindness of this young man.
Not to minimalize the two acts of service but I am saddened by how these two small actions caught me by surprise. I was surprised because rarely do people go above and beyond to demonstrate kindness. I seems like it is the exception not the rule. Neither one of these acts cost them a thing and neither one of them received anything in return but a thank you. Yet both of them made me smile and impacted me greatly on the matter of human kindness. Its immeasurable! In the customer service world it is called “surprise and delight” But it was more than a smile they gave me because their acts sent me an underlying message…. I mattered, I was noticed, and someone cared.
So I ask myself “Am I so preoccupied with my own agenda that I a miss the opportunities that are before me?”
Oh Lord, Open my eyes to see the world through your eyes, to see the opportunity to surprise and delight a stranger. Open my ears to listen to what is not said but needs to be heard. Give me words to encourage someone I may not even know who needs to be encouraged. Open my heart to love others more than myself. Make me an instrument of yours.
Merry Christmas to you all . May you be the instrument that God uses to show someone that they matter, that they are noticed and they are cared about.
Be shepherds of God’s flock that is under your care, serving as overseers – not because you must, but because you are willing, as God wants you to be; –
2 Peter 5:2